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CRM 2013 + Chart Map 2.2.1 didn't show locations (fixed)

May 6, 2015 at 8:01 AM

I did a fresh install of Chart Map 2.2.1 on my CRM 2013 SP1 and found that only administrators were able to view Leads, Accounts and Contacts locations. The rest of the users saw the blank map, without blue points on it.

It appeared that their security roles were missing some specific permission. Go to a security role customization->Custom Entities->Chart Map Config and grant Read permission. This will fix it even without need to logoff/logon.

Best regards,
May 6, 2015 at 10:07 PM
Edited May 6, 2015 at 10:07 PM
Yes, this step should have been in the deployment instructions.

Note: The latest version 3.x eliminates this issue. Users no longer require any permission to be able to view the maps. Admins still need permission to be able to edit them of course.